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We purchased Kevin James, through ticketnetwork.com. To find out our tickets were set to a 2nd party vendor. They take your money, in hope that they can buy your tickets for you! First we were told by ticketnetwork.com they would be shipped by a certain date, then next email came telling us they would be there the date of the venue at 12 noon! All lies, we made a phone call to the number on their site and we were referred to another number... which you could not understand the person. Told us the tkts would not be shipped due to he did not rec'd them intime from his supplier. Needless to say, their were never any tikts to begin with... never use ticketnetwork to purchase anything! TERRIBLE
Shirley V.'s review of TicketNetwork earned 4 Very Helpful votes
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Hello Shirley! We're sorry for the trouble! Since we lack more specific information, we cannot speak to every detail of the order - but, having said that, it is true that we at TicketNetwork are a marketplace through which professional companies resell tickets to events. When you order through us, you are actually ordering tickets from an independent supplier of tickets, who we vet extensively for reliability and customer service excellence. We also provide direct contact information for your supplier so that you are able to get in immediate contact with the source for your tickets rather than than have to go back and forth through a middleman. For certain events, it is also true that delivery may be delayed, because ticket sellers aren't responsible for ticket printing and distribution and must depend on the timeline set by venues and other suppliers. Regardless, you are guaranteed to receive your tickets once the supplier accepts your order - a promise we back up by holding ticket suppliers to a 125% guarantee.