Really rubbish service for both employers and freelancers. Who even uses this company? Surely there are better platforms like peopleperhour?
Piece of advice to EMPLOYERS. If you have any issues where you have been ripped off unfairly by these clowns, then just request a chargeback with all your evidence to your bank/card provider. Obviously this fine company will ban you but who cares. Too many chargebacks on their account and their ability to process payments is null and void. Don't get mad, just get even.
UPDATE: as you can see freelancer like to send public shows of "customer service" to keep up the facade that they care but in actuality, they take months to respond to concerns and even then it's still in the same arrogant and robotic manner. Don't be duped.
If you still decide to post a project on freelancer after reading hundreds of negative reviews then you deserve to lose your money. I like many learnt the hard way and i have lost everything thanks to these £$%^. I wish i had done my homework but it's a very harsh lesson learnt.
Hi, Shirley. This is Lara from Freelancer.com. I would like to know if you've encountered any issue with your account. Me and my team will be more than happy to check this and assist you. Feel free to send an email at larao@freelancer.com with the complete details of your concern. Looking forward to hearing from you.