I started to see Lyft charges on my credit card and it was obvious that someone was fraudently using my credit card on their account. I emailed Lyft several times - even called the critical line (they were no help!) and STILL NO RESPONSE! 7 DAYS LATER! WE ARE TALKING ABOUT FRAUD HERE - THEIR CUSTOMER SERVICE IS HORRIBLE, HORRIBLE, HORRIBLE!
I've used Uber and their customer service is stellar - they would have already had this resolved for me.
I AM NEVER USING LYFT AGAIN! BEWARE!