I am a fan of soufeel especially the memorable charms. So addicted with it. Its not just the charms im inlove with, also the people behind it, the staff! I previously had issues regarding my purchase (maybe my wifi was down), i went to their website (very user friendly website) and saw "live chat" box. There i met Amber. Ive chat with her twice already. She is so patient and efficient. The company is so lucky to have such good staff like her. Keep it up Amber! More Power Soufeel.