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I'm having the exact experience with another poster below.
I placed an order on July 14 and I paid $30 for expedited shipping for 3-5days. After my order was processed they gave me a shipment date of July 26th! Which is after the day of my wedding when I need the items by!
My items were not tailored made, just only needed to select a size. The items were not marked as out of stock etc.
I spent 1 hour scouring the website and could not find any way to contact someone to get this issue resolved.
Like the other poster, they only way to contact them is via link to ask a question about "customs".
Given my experience with this, I am quite disappointed with my experience with lightinthebox.
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Empty.
The fabric and fit of the items I ordered did not live up to the description or my expectation....
I ordered 3 pieces of clothing. None of them fit-way too big. I tried to return them but they...
Dear Shimmi,
We are sorry for all the inconvenience. Please understand that the delivery time includes two parts, processing time and shipping time. Some clothes on our site need to be purchased from our supplier after submitting the order by of clients, so it may have a little bit longer processing time, please note that. Ny questions concerning your order, you may log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html. Thanks!
Sincerely,
Lightinthebox