She S.

I've wasted 2 days trying to find in the local stores one of the products they advertise on the website. Employees don't have training to support clients properly and their network system doesn't provide accurate inventory information. It was a waste of time on the phone and running from one store to another hoping that I would actually find in store what they have online. Be aware that if you buy their products online and it turns out that you don't like it, you can't return it in the store and you need to pay for shipping it back to their warehouse.

I've recently purchase 2 sets for dining chairs from Rakuten's website and received only 1 set. Rakuten asked to try work things out directly with the seller-123Stores. 123 stores said that they've had an error on the listing and the price was only for one chair although the listing clearly called out the price for a set of 2 chairs. 123stores refused to ship the balance of my order and asked to accept a small credit against the 2 chairs that I've received. The credit wasn't even 50% of the paid price, therefore I've asked Rakuten to help. After emails over emails and hours on hold they discuss the issue with the seller and provided with a 50% refund for the balance of the order. Now, I have 2 chairs and I need to find 2 more chairs to match the ones that I've received. What a hassle! I've wasted so much time by dealing with these people... I warn you DON'T BUY from RAKUTEN or 123 Stores!