Sheryl M.

I placed on order on Oct 5,2014. I have also sent in 3 "inquiries" asking for tracking of the order and still have not received 1) the item I ordered; 2) any type of date or acknowledgement that the order has been shipped. I have now asked for a refund. Every time I have used their "inquire" process, they never resolve the issue.
First response: "The shipping company informed us that you would receive the package within 10-15 days.We wonder whether you'd like to keep the order. As a compensation for late delivery, we would refund you the shipping cost or provide a same value coupon for you if you'd keep this order. Please contact us after you receive the order.
If you don't want to keep it, you can refuse it by not signing for the package. Our return-refund department will send you a confirmation e-mail and arrange you a full refund as soon as we receive the returned package."

Second response: "Once you receive the order please contact us again and we will go right ahead and refund your shipping charges. Sorry again for the delay and all the inconvenience caused. We hope you can receive the order very soon."

I JUST WANT MY MONEY RETURNED! It has been 37 Business days since it was shipped! Report his company to the FTA!