Sherry W.

DO NOT BUY TILE FROM THE ART OF TUSCANY
We went to The Art of Tuscany with our 20 x 20 tile sample to match, The Art of Tuscany said they had some in stock at. 99 per square ft and they would order more for us at $1.79 sq ft. They explained the tile would have a different dye lot and the color may not match exactly we were ok with the slight color difference. We explained we had construction going on and we were uncertain how long it would take and The Art of Tuscany said they would order it and when it arrived they would keep it in the yard till we were ready by the time the remodel was done and the tile installer they sent us to was ready 3 months passed. Our installer picked up the tile and when we saw the tile that was ordered it was incorrect the tile had a texture and what we ordered was smooth. When I called the manager Stefano he was LOUD and RUDE when he claimed no mistake was made and refused to refund the $775.00 we paid.
It is our opinion; The Art of Tuscany is a DISHONEST company with HORRIBLE customer service. We were also shorted 48 sq. Ft. Of the in stock tile and they REFUSED to return the money we over paid. We recommend if you want to make sure you get what you paid for DO NOT BUY TILE FROM THE ART OF TUSCANY.