I also would rate them a minus score. I have had all the problems mentioned in the reviews above with regard to ordering. Always someone available in sales, but customer service is closed more than open. When you do get someone, they have an explanation for why no camera yet, then promise it to be in my hand within 3 to 4 days. Was told this two weeks in a row, finally went on my snorkeling vacation with NO camera 'in my hand' or probably even shipped. Now trying to cancel order but again, customer service not often accessible. Does anyone know how to report them for scam / illegal business practices?