Customer service was always very good. Polite and receptive to my questions. They seemed to try real hard to resolve any issues. However the quality of the merchandise is CRAP. It looks so pretty in the photos, until you receive it. All cheap junk, worth maybe 1/4 of what you paid for it. So disappointing. I have given them several chances as I know some people really like this site. Well I've returned three things, got a store credit and tried one last time. CRAP. All cheap, flimsy, poorly made, ugly in real life. Sorry Zulilly, improve your merchandise because i am done! Never again.