Sherle M.

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Ticket: T*******908
Order Number: H*******102****
Message Type: D. O. A, Faulty, Defective
Subject: i need to return items and reorder
Message:
Ticket Status: Processing
Full Name: shirley Murphy

Rosewholesale Customer Support At: 04/15/2016 01:40:45 UTC

Dear shirley,

Thank you for contacting rosewholesale.
We are sorry for this inconvenience and empathize with your frustration.

Here is our warranty terms and policy: http://www.rosewholesale.com/m-article-id-16.html

1) For the quality issue and item not as describe, would you offer us the photo of the items you received and show us the problem?

Please note the clear photos are very important for us to confirm the issue and offer you the best solution.

2) For the size issue, we do our best to offer the correct size chart and kindly suggest our customer refer to the size chart before ordering.

Could you please tell me which item that don't fit you?

In order to solve this size issue please kindly answer the following questions:

1-Could you please tell us what size you ordered?

2-Could you please confirm the size you have received?

If we made a mistake, we will be happy to fix it for you.

We apologize again for any inconvenience caused.

Thank you for your collaboration.

We look forward to hearing from you soon.

Best Regards
Galia
Rosewholesale Customer Service
http://www.rosewholesale.com/

Shirley Murphy At: 04/15/2016 01:17:44 UTC
I order extra large I receive extra large but it is too small. I would just like to return the items for a bigger size 2x. The one shirt I can get over my shoulders too tight number *******, *******, *******, these don't fix over my breast I would like to get these in extra large if possible ym*******. The dress is fine because of the material. Am keep that, but I need a bigger size or credit to purchase another style

Rosewholesale Customer Support At: 04/16/2016 08:39:44 UTC

Dear shirley,

Thank you for your message.

After reviewing your complaint and your order details it seems you have ordered the wrong size.

Please rest assured we will do our best to help you anyway, here are some options for your consideration:

1) If you keep the item, we can refund 20% of the product value USD7.8 back on your Wallet (store credit)

2) You can return the item to us a for a product cost refund ( Wallet) or exchange.

If you choose this option, we will give you the return address in the next reply.

You will have to bear the shipping fees both ways.

Returned items cannot be used and must be returned with their original labels, tags and packagings.

Once we receive the item after reviewing its state, we will offer 2 options

1)Exchange

You can request an exchange for the same product value. We will send you an invoice to cover the shipping fee to send this item.

2)Product refund on your wallet(Store credit)

If you can accept a refund on your wallet, we will refund product cost as credit store for your future orders.

Learn more about wallet benefits: http://www.rosewholesale.com/m-article-id-83.html

Check out how to use points: http://www.rosewholesale.com/m-article-id-86.html

Could you please let me know your decision? First you may check at the post office the cost of returning item back to us before deciding.

Once again we are sorry for this situation.

We look forward to hearing you soon.

Thank you for your cooperation.

Best Regards

Hazel

Rosewholesale Customer Service