Shelly F.

Very frustrating and horrible experience. I would never order from them again!
On 8/26 I ordered a Zoo animal school bag. I specifically ordered the ladybug bag. The order said that it would be received within 2 – 3 weeks. I received it 8 weeks later. When I received it, the label said I ordered the ladybug bag, but when I opened it, it was a bunny. Cute, but not what I ordered. I contacted the company on 10/18 and provided them with the information and pictures. They responded right away, however they kept asking me to provide them the same information and eventually sent them the information 2 times – last time on 11/6. On 11/7, they said they would fix the situation and I would receive the correct product within 5 - 7 days. I never received the correct product, nor have I received any further communication from the company. I sent follow up e-mails on 11/21 & 12/1.
In summary, it has been over three months since I ordered the product that was supposed to arrive in 2 – 3 weeks. I have sent several e-mails and provided all of the information they requested immediately upon request – and several times. Though they were initially cooperative, they have been unresponsive for over 4 weeks now.