I have ordered several times from zulily. I have had a pleasant experience each time. Their kids clothes are so cheap I often buy for my daughter. I do have some complaints about shipping speed, if you need it asap I wouldnt count on it. However I called with my concerns about how long my order took (about 2 weeks) to their customer service phone number, where talking to a live person is possible! And they refunded me the entire cost of my shipping with no complaints.