Shella M.’s Reviews of Booking.com & more

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“I run my own guest house in the highlands of Scotland,...”

8/21/14

I run my own guest house in the highlands of Scotland, and I was delighted when book com asked me if u would sign up with them... on numerous occasions Ive had double bookings, eg, 2, single rooms, and 3 people through booking dot com have booked them, so when I explained to BDC I don't have 3 single rooms, they said it was my fault and asked if I had arranged alternative accommodation and whatever the cost was they would take their cut, this left me out of pocket for their mistake. They will never admit to being in the wrong and won't entertain any complaint. Nor do they pay uk corporation tax. This is not a company I would recommend.

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Bookingcom T. – Booking.com Rep Over a year old

Hello Shella,

All availability must be managed by you directly through the Booking.com shared system. For assistance in setting up your availability please contact your Booking.com representative. Alternatively, please provide your hotel ID or send the information to "customer.web@booking.com" referencing this post. Should you mis-allocate your room availability then an alternative must be found for the guest in a property of equal or greater quality at no additional cost to the guest. If you have any further questions please feel free to contact Booking.com directly.

Regards,
Brian
Booking.com Customer Service Team