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Sheldon H.

Contributor Level

Total Points
80

1 Review by Sheldon

  • StubHub

12/6/15

I recently bought five tickets from StubHub for a basketball game between the Washington Wizards and Dallas Mavericks. This game was important to me because I had some friends fly to DC from Texas and Florida this weekend to watch the game with me. I purchased the tickets and was impressed with the price. Unfortunately, when we tried to enter the arena, we were informed that the tickets had been refunded by the seller. I was embarrassed and humiliated for buying fraudulent tickets from StubHub. The ticket office told us that we could purchase the tickets for more than twice the amount I had paid initially. My other option would be to call StubHub to discuss the matter. I called "SnubHub" and was placed on hold for ten minutes. I was then offered seats that were not as good as the ones I had purchased and told that if I bought them, we would not be able to sit together. The agent offered me a coupon for future purchases, as if I would ever wish to buy tickets from them again! He also informed me that there would be an investigation into the practices of the seller, as if that was a concern on mine! He then put me on hold again to work on a refund, which I might receive in three to seven days. Meanwhile, my friends wasted money on airfare, hotel fees, and I had to pay event parking rates for an event we would not enjoy, due to the negligence of "SnubHub". We walked into a sports bar to watch the game but I had to endure a very uncomfortable feeling in the pit of my stomach because I had disappointed my friends. Instead of letting me suffer through the evening, perhaps StubHub could have paid the difference and allowed us to see the game. This would have been the best option, but StubHub chose to deny any culpability and allowed the seats to be unused at all. Thanks for nothing, FlubHub!

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