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1. I sent back a pair of shoes for store credit and there has been plenty of time for them to have received them, but shows no credit to my account.
2. I placed another order then decided I didn't want the shoes 2mins. After paying for them I canceled them. Today in the mail I received the shoes I canceled.
3. Do you people read the emails sent to you or do you just skim thru them because the answers I get back have nothing to do with my questions.
I ordered 3 shirts a pair of jeans and my wedding gown big mistake of my life. The quality of all the items was so poor that I could have gone to Walmart and found better. The shirts were paper thin and wedding gown was the same and it was supposed to be a 300 dollars gown. Should have known better when cost of gown was only $79 dollars. Jeans were wrong size. This company is the worst online shopping experience I have ever had. They won't refund my money. They want to give me store credit now why would I want store credit when their clothes are such poor quality and I will NEVER shop with them again. Their shipping is a scam they charge you UPS rates but it gets delivered by USPS on top of that it takes them months to get your order. Stay away from this company very far away!
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Hi Sheila,
I'm so sorry to hear you're frustrated, and would very much like to look into your order(s) and investigate what's occurring. While we do stand behind the quality of all of our featured brands, our number one goal is for you to always be happy with your purchases. I'm very willing to work with you if you are not. If you'd be so kind as to private message me your user id and order number, I can begin the process of assisting you.
For clarification with regard to our shipping, please note that we charge one flat shipping rate for all purchases made on the same day. For most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can be delivered 6 days a week, including Saturdays.
Lastly, for your convenience, we always list out the estimated shipping window on the sale page and on your order confirmation so you'll know exactly when to expect it.
I hope that helps to clear up any confusion, and I look forward to hearing from you so I can further assist.
Best,
Jason Faria
Sr. Manager Customer Service