I am enjoying the SWAP.COM site, my virtual shopping experience, gives me the opportunity to make comparisons, hold items in my virtual cart to come back to another day. I received my first order and the clothes were clean, in good/great condition, and were exactly as expected. One top was too small, and when I went to return it, they said keep it, and refunded me the cost. Granted it was just a few dollars, but that's a nice business practice. I'll be a repeat customer for sure.