Sh R.

My order was recieved after a lengthy wait of which I can't complain.
The serious problem started when the items was delivered. There was no accompanying paper work to instruct or itemise the delivered items.It was like you ordered from a very ordinary household who imported the items from Bangladesh to their house and put them all in a bin bag and posted!
When I noticed the quality of items was by far less than the price paid and the cut and sizing was poor, I decided to return. No return address or contact tel number to talk to anybody and ask. Only way to contact was emails back and forth which took 24 to 48 hour between replies. Eventually someone called Shireen created a return number of which she used a white font to type it on a white back ground! Again another email to ask for the return code to be typed in any colour except than white!
She then sent a return address of No: 1 Brunel Road, Corby, NN17 4 JW.
This address neither at parcel force nor with any courier company is recognised for delivery. She is insisting that I am responsible for return. It cost me over £18 to return the items to an address which is not recognised. Normally a company would collect themselves and deduct the postage from refund. So far no joy in returning my £200 order from cocoa. Behold from ordering.

Waited more than a month for two burgundy jumper and polo necks to arrive in xl size, eventually recieved two jersey strapy top in beige and black is size small.
The quality of those two even was terrible.