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I was sold a counterfiet game that was broken. I was told in order to get my credits back (55,050) I have to pay for return shipping which is $12 which is ridiculous! I already provide free shipping on my items and pay out of pocket for credits now they're asking me to pay even more money out of my pocket to get my credits back! I will gladly return the counterfeit game that is broken I have no problem with that but its ridiculous to ask the customer to pay to get their credits back! They told me its because a "customer might lie to get their credits back" I sent pictures to prove its broken and they agreed it is broken but I still have to pay to get my credits back! I sold a $100 item and now I have to pay even more money to get what is rightfully mine back! If I don't get my credits back I'm contacting the better business bureau!
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Hi Shayla F.,
We're sorry to hear that you are unhappy with the request to return the item. But if an auction goes into dispute, both parties agree to the terms and decision of the Admin. The Admin does their best, using available information, to make the best decision for a dispute. We're sorry that you do not agree. We hope it all works out for you.
Sincerely,
Tom