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I ordered a royal blue dress bridesmaid dress n 6/7/2014 for a wedding scheduled for 7/12/2014 at the time of purchase I never received any confirmation. I also paid for expedited shipping. I waited for about two days to see if anything would be sent to me... but noting was sent. I went on the website to see if there was a number that I can contact them at only to find out that they were not located in the US. I then tried contacting them via the online customer service and was told that no one was available at the time... i tried 15 min later... then about an hour later but no response I even tried going online late night when I thought it might be business hours for them but still no response. I then decided to send an email telling them that I am considering canceling my order then BOOM... the day after i got confirmation that it was sent on 6/19/14. When I got my dress to my surprise I got a light blue dress instead of a royal blue dress. I sent an email to the A-holes and yet to get a response back... I WOULD ADVICE ALL TO STAY AWAY FROM TBDRESS. They are full of S###.
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear shay, This is tbdress service on sitejabber, sorry for the late reply. I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: sns@tbdress.com
Thank you for your feedback.
Tbdress service.