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Shawn W.

Contributor Level

Total Points
83

1 Review by Shawn

  • LiveCareer

3/30/15

Do not fall into the trap. It's not a free resume builder. They charge you to even download the resume, not just to print it. They will then charge their highest rate afterward the trial period. Tried calling about getting a return on the transaction and the first call was greeted by a spam bot that only made offers before promptly telling you to hang up at the end. Second call I was waiting for three hours before I just gave up on even getting to talk to anyone about it.

Tip for consumers:
Don't do it. Just don't. Read up on how to write a resume yourself and use word or any free word editor. It's cheaper and I'd even say more professional.

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Laura T. – LiveCareer Rep

Hi Shawn W.,

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. We also explain that the subscription is auto-renewing.

A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. You can cancel whenever.

I have refunded the amount of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

Shawn Has Earned 3 Votes

Shawn W.'s review of LiveCareer earned 3 Very Helpful votes

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