SHARON W.

I ordered a sofa that i had been watching, it was reduced from 999 to less than 350. I waited till the next day to order because I am not an online furniture type of person. But I took the plunge and purchased the sofa. I received an email saying the sofa price was wrong and I would not be getting it but would get my money back! Several emails later, they absolutely refused to sell me the sofa at the advertised price. Even though the sofa was at that price for 2-3 days, they still refused to sell it. They offered 20% off another similar item.
I also think the "was" prices are often times incorrect. There is never enough info on construction, content, etc.; foam. Wood and fabric is pretty much the basic description you get on the site.
A lot of their inventory is available on other sites, I have found several of the bedding collections on bedbathandbeyond.com at lower prices. And a much better return policy!