sharon t.

I've been a member since 2006. Sometimes I have problems with getting cash back for qualifying purchases. At first, those problems were as simple as just giving them my order receipts and them verifying my click to that merchant. However, this is where their policy, or lack of policy, fails. My last two cash backs were not honored because the merchant (I shopped at the same place) claims I used a different referring source. However, the merchant wouldn't reveal what that source was because it was part of a secured transaction. So what am I left with? Without being able to verify if what the merchant said is true, Fatwallet basically tells me too bad. Here is their quoted response: "After a thorough investigation of this transaction, we have learned that this purchase did not qualify for Cash Back. We were informed that a different source actually referred this order to the store that you made your purchase from. Since this was a secure transaction between yourself and that store, the referring source is considered to be part of that secured transaction. Because FatWallet did not receive credit for referring your purchase, we will not be informed of the name of the source who did receive credit."

This peeves me to no end since I am intelligent enough to know that if I was surfing the merchants site before I went through Fatwallet, then Fatwallet might not be considered the referring site. Because of this, I always make sure to delete cookies and clear my cache so I start with a clean slate through Fatwallet.