Sharon T.

Placed an order for 2 pr's of shoes. Realized during checkout they hijack you by " making you a vip customer" Their website says "cancel membership anytime". Shortly after placing the order, I called to cancel the membership. After requesting my membership be cancelled close to 10 times, as the rep - Vanessa keeps reading a script instead of cancelling the membership. Finally she informs me that she will have to cancel my account in order to cancel the membership, thus cancelling my order as well. I was totally fine with that. There are so many other reputable sites that don't require automatic charges to your card monthly if you don't "skip " or opt out.
So unethical. This is completely not necessary for them to conduct business.