Guruaid has helped me out of several tight spots with my computer and printer, both. Having an HP printer and a Dell computer may be the problem, but the technician was tenacious in finding a solution. I contacted Dell who told me it was a problem with the printer (without checking, of course), but b While it took 4 1/2 hours to complete the fix, I was able to work on other things while he did what needed to be done.