I ordered over 500 dollars worth of bedding. I was told it would ship in 1-2 weeks. One month later, nothing. I called and the 'customer service guy ' said it just came in today, and would be shipped out. I received it three days later. In the interim, I had ordered more pieces... first some pillow shams, then a bedskirt, and two more drapery panels. (three separate orders, as they were 'add ons' after we got the feel for the room). In each case, I had to call several times, and in each case, they were magically received in their warehouse and shipped out within a day or two. If I hadn't called, how long would they be sitting there? Waited until my last order shipped today (ordered September 17 and shipped out October 23, after a phone call) before writing a review. The quality of the items was good (should be, as in the end it was around 700 dollars worth of softgoods for one bedroom), but I agree with previous reviewers... something just isn't right here... I'd avoid them... unless you have months to wait for your order.