Sharon H.’s Reviews of Home Depot & more

Sharon's Profile

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Home Depot

Home Decor

“Ordering heavy items for in-store pickup is fantastic...”

6/22/15

I can shop for the little items too (which can be very hard to find inside the store.)
The only improvement I would suggest, is that they show all previous items ordered, for quick re-order.
If I order online, it usually ships relatively fast.

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LawnMowingOnline

Lawn Care

“They'll arrive... IF your tip is big enough”

4/19/15

Second time I've had to cancel with this service. The $19.00 price is a lie because in reality it ends up being about $15.00 more if you include an upcharge for your yard size, grass length, and the tip ($5 in my case, which I thought was plenty generous.)
I have no problem with the price, but contractors **don't have to select your job, and you can sit there with your grass growing for days and no-one shows up. You have to pay up front, so you are stuck waiting... Then you have to wait for a refund if you cancel! They have no phone number to call either. All through email.
I would not recommend this service for the simple fact that their business model is flawed. The suggestion they give you to 'incentivize' your job to be accepted is to increase the tip, and you're in the dark until they do. While waiting for someone to accept my job, I received an nice letter from our HOA letting me know I need to mow! Just go hire someone... this service isn't worth the headache! ~

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Lawn M. – LawnMowingOnline Rep Over a year old

We mow thousands of yards a year for $19 each so it's not a lie. Should we apologize we charge more for very large yards or extremely tall grass? I suppose when you order pizza, the small pizza is the same as the extra large, and unlimited toppings are free? $19 for a quarter acre is a very cheap price, and since it takes longer to mow 2 feet of grass or a 1 acre lot, we have to charge more for that.

Tips are up to the customer, but in some areas of the US $19 is not enough to have a property mowed. Rather than trying to determine what areas are more expensive we have allowed customers to decide. Customers can add a tip now on the order page or after the order is placed. Multiple tips can also be added then if the customer feels it is needed.

I'm not sure what the complaint is here, seems like everything Sharon is complaining about is very clearly spelled out on the website before an order is placed, so if she hated the website before ordering why order? NO, we don't have a phone number, because paying a call center to answer phones 80 hours a week costs thousands of dollars a week. We would need to raise prices significantly to pay for that, and only 1 out of every 1,000 orders request a phone call, so why should we charge everyone for a phone number to make 1 out of 1,000 customers happy? It would be great if we could make every customer happy, but it does not make sense to spend thousands a week to only earn a few dollars profit from that 1 customer's order. If that 1 customer needs phone calls there's plenty of local companies that charge double or triple what we do that will happily answer the phone and mow their lawn. Who knows, maybe someday we will add a phone call for $20 extra for those 1 out of 1000 customers that really must talk to someone on the phone.

I'm not saying the business model is perfect, but as you can see from the hundreds of positive reviews on our website it's almost perfect.