I have used thredup's cleanout service twice and ordered clothes from them on a number of occasions. They are very good with detailed communication. They let you know when they receive your bag, how long it will take to process, and then when it's processed you get an email showing pictures of all the items with exactly how much you earned for each. As far as ordering clothes, the clothes I've ordered has always been in great condition and I've been very happy with it. I recently purchased five skirts and five tops for my six year old daughter for a total of $50 with free shipping. Just one of the skirts would have cost me over $20 if I got it new at Gymboree. Overall a very good site. I use it mostly to buy kids clothes and have been pleased with the quality and service.