I'm really amazed at all the negative reviews of cellphoneshop.net. I've ordered numerous & varied products from them numerous times over prob the past 5 years &: 1. Have had only a couple of problems w/ the products & that a matter of durability over a period of time (not unlike more expensive products); 2. Rcv'd my order in never longer than a week & sometimes sooner (shipping to vt has never cost more than $4.95 no matter how much i order). Can't speak to customer service, b/c i've never had occasion to use it. I've left a bunch of favorable yahoo reviews.