Sharon C.

I recently made a hotel reservation through Priceline (because I forgot what had happened the last time I booked through them) for 2 hotel rooms in September. While booking the rooms, it showed that the credit/debit card was just used to book the room but payment would be made upon check in. So I booked only to have my account debited that day. Several days later I decided to cancel despite the costs of over $100. Two days later I called to see when I could expect my refund and was told 7 to 10 days! This seemed unreasonable since they debited instantly. The person then tried to tell me that the bank decides when they will credit the refund - something I know is totally UNTRUE since I worked for several banks for over 20 years! Then I remembered I had used Priceline before only to arrive at my hotel and find that my room had not been paid for! I had to contact Priceline so they could do what they needed to do before I could check into my room! Totally unacceptable - book directly with the hotel and save yourself trouble.