I had read reviews here before I ordered from Glassesshop.com & almost didn't order because of the negative reviews here. Because they had the frames I wanted & a first time buyers special, I decided to take the plunge & if the experience was bad, I would chalk it up to a lesson learned. I loved the selection of fashionable frames on the website & the ability to "try on" the frame to a downloaded photo. Web site was real easy to use. I called customer service once with a question & spoke with a live, courteous person without delay. I did wait 3 weeks to receive my glasses (right before Christmas), but my daughter had to wait 10 days to get her glasses from a local optician & she paid 3 X more. I love the glasses. They came in sturdy cases & look like good quality frames. My prescription was fine. I decided not to do bifocals which I sometimes wear. If I had it to do over again, I may have gotten the bifocals added but that was my fault, not theirs. For the price & style, I would definitely recommend!