I ordered the wrong phone cases for my kids and wrote to ask what I should do. Honestly, I expected I would get no reply and that I was going to eat the cost of my error, but I received a reply within the hour and I was given a coupon to order the correct cases! I reordered immediately so it was all corrected within an hour. Unbelievably fabulous service. Still waiting to see the quality of the products. They are a little pricey, but they have a great, artistic collection, and I like I'm supporting the actual artists creating the products. So far, I'm impressed.