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shanon m.

Contributor Level

Total Points
104

1 Review by shanon

  • Fabletics

9/17/15

Tips: the initial offer is good deal & you just have to login & "pass" on the monthly selections before the 5th and they send reminder email. I have only been "charged" the $49.95 one time where I should not have (as I make sure to pass each month.)
The selection is very limited, in my opinion as a shopper, and I tend to only purchase items that are on sale (but often don't have my size.) So, overall it is all right. I would like to cancel to eliminate the added bother of having to deal with it every month and because I just don't find enough use to justify the effort, and potential expense, associated with "membership."
With that said, I do take issue with their fulfillment, which I guess is also customer service, although I have never spoken with any representative (or attempted to) so it's not the interpersonal customer service/request and response. Fulfillment, meaning the time that it takes from online order to actually processing the order and delivering the product. The business is slow in processing orders which makes shipment/delivery time even slower. It is way out of line for a major business, especially with Hollywood royalty owner/promoting.
For example, I placed an order on Sun 6th and received confirmation email of my order on Mon 7th, advising would be processed soon. I had ordered certain items for an event in which I am participating on Sun 20th and believed, with all of my online ordering experience in past, that two full weeks, including 10 full business days, would be time enough to receive my order. On Mon 14th, they finally began to process the order, as reflected in the charge on my credit card initiated on that date. So it has taken at least seven full days for the business to begin to process the order, let alone package and ship it to me, with the ordinary 7-10 business day lag time. I have no estimate for how long it will be until I receive the confirmation email that my items have shipped, however I am certain that I will not have the order this week.

My overall opinion is that, nice enough and the first outfit purchase for $25 was neat, however just really not worth the time and effort unless you require a lot of different "fitness" outfits for your profession or seriously dedicated, daily exercise program (or if you have the time and money to spare and don't really care.)

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Shanon M.'s review of Fabletics earned 4 Very Helpful votes

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