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I was under the impression that an email would be sent notifying me that the trial period was over. Besides sending me a resume that had terrible spacing (one full page and a third of a 2nd page), I was charged $39.00 after using the site one day.
I was fully finished my resume before I realized I would have to sign up to print it out. They lore you in, you spend a bunch of time creating a resume, and then they tell you you have to join before you can print it.
Shannon L.'s review of LiveCareer earned 2 Very Helpful votes
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I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Shannon L.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me if you have any further issues. Please email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer