Shanna S.

I purchased an AMC gift card that was an online e certificate and was told it would be available in one hour. It was not. I was then sent an email that said I needed to be verified and to contact them. Ok. No problem, I did that today. Then after being told by the first CS agent that I couldn't just be refunded (as I wanted to use the certificate last night), I was transferred to another CS rep to be verified. She started asking me questions like my birthdate, places I lived over the past 30 years, etc. It made me very uncomfortable because I felt like it was an identity theft thing. I told her that I did not feel comfortable answering these questions and asked to be refunded. She said no problem, we will refund you and hung up abruptly. I'm hoping they will, but it was just a strange experience! I've never had this happen on any other sites and I do alot of online purchasing through ebay, amazon, nomore rack, etc. And have never experienced this! BEWARE!