shan G.

This is the first time i used AirBnb after i heard it through my friend. Everything looked just fine and i extended my stay for week more. But my host had unforeseen family commitment and she asked me if i can find a different place. So i cancelled the new reservation without realizing they don't refund the processing fee if client cancel instead of Host. Then we both tried to contact this stupid company, On their website they don't provide any email or phone number to reach. Every link on their site takes you to some pre-written response but no where show me contact information for finding resolution. Then there is urgent button which had toll free number listed, When i dialed it was on music for like 15 minutes but no response. I got frustrated and hung up. Some how after clicking so many stupid links it took me to page to send feedback but didn't have any email ID listed. I sent them details of issue and it has been 48 hours and no response. Even my host chatted with them and they told her that they will resolve this in 48 hours and contact me with in that time. But still nothing. They just want to suck your money, I bet if i have to pay them due then they would have contacted me in minutes but not the other way. My friend warned me about this site before my reservation but i still took that chance and regret it. But on the positive side, Got to stay with a good host and nice location. There are other sites which provide similar service and people aren't are aware of this. Since Airbnb is the first one, Every one knows about it but not many knows about their ugly side. Never had this kind of experience with any companies. These people need to wake up and smell the coffee before they start going down the hill. It is time we expose this ugly side of this AirBnb and i will never recommend this to any one.