I have to tell you that I for 1 am truely shocked at all the bad reviews. I have been ordering from venus for years and now I currently live in Germany and all my orders have been on time even faster than the states (knock on wood) but I love the website and everything fits perfectly and If not I will send it back. Please read the return info carefully and It will tell you that if and Item drops your original order below 100s then yes you will be charged for shipping& handling. The reason I found this site today was because I placed an order a couple of days ago for all preorder items so I can get them before they run out, and for some reason the whole order was canceled and I was told that they will not be getting the items in. Im very dissapointed about this; but what can you do...? All in all I have a good experience and hope it remains that way.! :) good luck to all of you.