Shanae B.’s Reviews of NoMoreRack & more

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“I ordered a black cincher for a trip to Miami, when...”

2/3/14

I ordered a black cincher for a trip to Miami, when it arrived it was the wrong size. I contacted nomoreack and asked if they could express ship the correct one because I really needed it in a certain time frame. I received two different cold emails stating that due to their unique business policy they could send me a postage label to return the wrong item and refund my money once they received the item. I didn't want my money I wanted the item. Bad business all around. Don't even bother with nomorerack, you will regret it

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Vincent D. – NoMoreRack Rep Over a year old

Hi Shanae B.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.