Shalviin S.

I asked them to cancel my order a few hours after I placed it. I got a call from them (*, per caller ID) and he basically told me that I was not acting like an adult because I messaged him on FB Messenger instead of directly from the website, and he also told me that he thinks I am lying about the reason for cancellation. First, I DO NOT need to give him a reason to cancel. That is my right as a consumer. And he does not know my situation enough to openly call me a liar. And second, in this day of Social Media, a lot of companies, small or big, use it to communicate. Maybe get with the times and technology?
I know I dodged a bullet here by canceling my order. Future buyers, beware. You might get lucky and not need it, but should you need service post purchase, be ready to deal with the most condescending and rude people ever! I have YET to deal with any customer service that was this rude. And the worst part is when I called him out on his tone and use of words, he basically laughed it off and said ‘you get my point'. Wow. Dude needs to calm down and stay off whatever he is taking! Or take more of whatever he needs to take!

*Personal information redacted by admin

Received my package today. Haven't tried it, but at least I got it. Will leave another review after trying the product. Took a week after payment to ship, and another 11 days after that to receive it. Dale kept in touch throughout. Thank you!