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shalu s.

Contributor Level

Total Points
82

1 Review by shalu

  • DressLily

12/20/14

This is by far the worst site I have ever ordered from. I placed an order on Nov 13 that was shipped out the next day. I have yet to receive the order and I've submitted two complaint tickets that seems to have no reply and is being deleted from my history. Not only that, there is a phone number to contact their customer service which seems like just someone's generic number. It doe snot introduce the company at all, just says to leave a voicemail. This is complete bull****.

Tip for consumers:
Please do not ever order from this website.

Service
Value
Shipping
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear shalu s.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

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