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I ordered a phone on the bang good website on the 16-Dec
I needed the phone before the 29-Dec as I will be leaving the country for 3 months after that.
Before placing the order, I contact the live chat - they said that if I choose express shipping then it will reach me on time.
The order page also said that the item will be shipped within 1 day of ordering.
I placed the order under these terms
However, Banggood did not ship the item for up to 5 days after ordering. Not only that - the shipping process is also not express (for which i paid extra)
I checked now and the item is still being "processed" in the origin country.
The customer service is a SHAM and they don't give a toss if you are inconvenienced. They will not respond to any questions where I ask about delays and have categorically said that they will not refund me - even if there is a delay
I will be contacting PAYPAL for understanding my options under Buyer Protection.
Shalom T.'s review of Banggood earned 7 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Shalom T.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team