I ordered a phone on the bang good website on the 16-Dec
I needed the phone before the 29-Dec as I will be leaving the country for 3 months after that.
Before placing the order, I contact the live chat - they said that if I choose express shipping then it will reach me on time.
The order page also said that the item will be shipped within 1 day of ordering.
I placed the order under these terms
However, Banggood did not ship the item for up to 5 days after ordering. Not only that - the shipping process is also not express (for which i paid extra)
I checked now and the item is still being "processed" in the origin country.
The customer service is a SHAM and they don't give a toss if you are inconvenienced. They will not respond to any questions where I ask about delays and have categorically said that they will not refund me - even if there is a delay
I will be contacting PAYPAL for understanding my options under Buyer Protection.
Dear Shalom T.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team