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I ordered 4 things off this site -
Shoes - I kept
Dress and belt look NOTHING like the picture - literally hideous
Black rain boots - i got these weird snake skin black boots instead of regular patent black booths
So i returned 3 things, and it took over two weeks for the return to process. Even then, only 2 of the three items were refunded, the third "wasn't received" even though they were in the same box!
I emailed customer service and got a response saying it would be answered in 24 hours. It's now been 3 days. On top of that, I'm connecting to live chat and "George" won't respond to me!
I wish i could get a full refund on all 3 instead of store credit, i never want to shop here ever again.
Tip for consumers:
don't
Shaili P.'s review of Groupon earned 3 Very Helpful votes
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That was my last time to use Groupon. I had a problem with redemption of my coupon. The place I...
Hi, Shaili!
Thanks for being in touch via Site Jabber! I am so sorry to hear about your negative experience.
I would like to first address your concerns about store credit for the not as advertised items. In the case of damaged, defective, wrong, or not as advertised items, we absolutely would issue a full refund to your original form of payment - however, according to our return policy as located in our FAQ, you do just need to report those to customer service within 48 hours of delivery and allow us to set up the return label on our end. With that said, we will gladly delete the store credits and issue a refund with no return shipping fee, as well as process your third item. Please allow 3-5 business days for this to post on your end.
We believe in giving as many of our employees as possible holidays off to spend with their families and loved ones and therefore had a skeleton crew on duty this weekend. Combined with a higher than normal volume, we are unfortunately, a little behind our promised response time of 24 hours. We are working diligently to catch up as soon as possible and appreciate your patience. I looked in to George's chat with you and it appears he had a technical issue. He did send a follow up email, however, so please rest assured this was in no way intentional.
Please do not hesitate to let me know if I may be of any further assistance.
Best,
Jason Faria
Director, Customer Service