Sev D.

Airbnb disabled my account without any explanation back in June 2015. Well I think it was back then since I don't login into my Airbnb account that often. Anyway, I've had used my account twice since creating my account in 2014. First time when I booked an apartment in Europe and second time when I booked another apartment in the States. On both occasions, I received great reviews from the apartments owners and I wrote great reviews back about them as well. Everything was going smoothly. Two months ago, I wanted to check apartments in Europe again, but when I logged in, it prompted me with a message telling me "my account has been disabled please contact support". I contacted support thinking it was a simple mistake. However, they replied, "We've reviewed your account and determined that you have violated Airbnb's Terms of Service. As a result, we've decided it's in the best interest of our community to deactivate your account. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
At first I thought it was a joke, so I replied back and asked them to elaborate on how I violated Airbnb's terms of service. No one replied to my email. I emailed them again without any reply. So I decided to go on twitter. After my first tweet, they replied and said they are going to look into my account. After few hours they sent me another email stating the following: "We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s). This decision is irreversible and will affect any duplicated or future accounts. Please understand that we are not obligated to provide an explanation for the action taken against your account. Furthermore, we are not liable to you in any way with respect to disabling or canceling your account. Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed. We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues".
Now I started to get really angry because Airbnb is treating me unfairly. I haven't done anything wrong. And as I said before, I've only used my account twice with no problem what so ever. I think it is my right to know why my account was disabled. They just stopped replying to my emails. Very unprofessional