Seung L.

Seung L. Contacted us first on 09/15/14 to inform us that his Battery Charger was not working and he needed a replacement sent to him. We agreed to send him a replacement Battery Charger and even supplied the customer with a return shipping slip for the defective charger. Indicated on the attached sales receipt is the respective tracking numbers for the returned battery charger and also the replacement sent to the customer. You will see on the sales receipt that a label was provided to the customer to ship his defective battery charger back to us on 09/15/14 and on 09/24/14 we sent a replacement battery charger back to the customer.

This customer agreed to purchase a “Precedent” model club car, which stands for a previously owned fleet car that has been refurbished. The customer was completely aware that he was going to be receiving a used Golf Cart. Upon receiving the cart the customer took it to a local Club Cart service center near him, without our authorization to have the cart completely refurbished with “New” parts. He then forwarded a bill to us for the servicing and expected us to refund him for the cost of the service. We informed him that the parts that he had serviced are not something we cover and we could not reimburse him for the services he had done on his own accord. We informed the customer that we were willing to offer him $100.00 In-Store credit towards a future purchase with our company for customer satisfaction. The customer was unwilling to accept our offer, but the offer still remains on the table for the customer should he agree to accept our compensation. The customer agreed to purchase a “Used” product and had it repaired as a “New” unit. Had the customer purchased a “New” cart from us he would have received exactly that, but since he purchased a “Used” cart we do not accept liability for the repairs done to this unit to make “New”. Attached to this letter is our correspondences with the customer agreeing to a small bit of compensation for any discrepancies they were having.

Seung L. Agreed to purchase a “Club Car Precedent Electric 48v Golf Cart - Green” by referencing our website saferwholesale.com. The customer initially contacted our parts department to diagnose why he was not getting power to the Golf Cart. We were able to diagnose the Charger was defective. We sent the customer a replacement Charger via ups.com # 1ZWE0010P290679308 and it was delivered 9/26/14@1:22pm. Included with this response is the shipment tracking and delivery receipt for the replacement charge that was sent to the customer. The customer also took his Golf Cart to a local dealership to have it looked over thoroughly. He then provided us with an inflated receipt for the labor he had performed and asked for monetary compensation. We informed him that all of the services he had performed were not things we would cover, nor were they part of the refurbishing process. The customer was then offered a $100.00 compensation for any discrepancies he may have had with his order due to customer satisfaction. The customer blatantly refused the compensation offered to him. We informed the customer that we had not authorized the work to be done nor had we approved any compensation for the work he had done. Our warranty policies cover replacement parts, but never does it include labor fees. We have tried to work with this customer and satisfy him, but he has refused everything we have offered.

Thanks,
Artie