Serhat C.

I was looking for a headphone. I searched online and found one, which suits to my needs. However, the product was sold by Rockit, which is based in USA. They provide international shipping via InternationalCheckout. Even though the reviews about InternationalCheckout are all bad in review website, I wanted to give a try since Rockit integrated their shipping method to their website. I ordered the product with really high shipping cost and waited for the arrival of my headphones. 9 days after my purchase they updated my order status and told me that they talked with Rockit and will receive the headphone soon. However I have waited additional 14 days to have a status update. In this period all they have said to me was they are in contact with Rokit and it is on the way. Since I have lived in USA for 2-3 years I know that domestic shipping is incredibly fast. One days I opened a ticket to ask for status and they replied me with someone elses name like "Keng Lee." ( my name is different). I suspected and thought something is wrong. I contacted with Rokit and ask them for resolution. They told me that they must have received in 9 days and send me Fedex tracking code. I started to think that they are fraud. If they have received why they wouldn't ship to me and give wrong information.
If I hadn't contacted with Rokit, they wouldn't have realized that the package was lost.
CS Manager of InternationalCheckout sent me and email and told me that my headphone are lost and they are really sorry and gave me two options: refund or re-order.
I asked them to re-order but ship with high-priority shipping for free. I asked this because I have waited for product for 1 month and I don't want to wait for another 1 month. It was a change that I have given to redeem themselves.
However, they just said that they cannot give free high-priority shipping and refund all the money back.

From all my experience I can say that it was the most disappointing shopping experience that I have ever had. Beware from this company. Also, to their partners they are frivolous company. Don't be partners with them.

In addition to all of this, please check below the comments. There are a lot of fake reviews which tries to cover bad reviews.