Serena P.

I placed an order two weeks ago and never got a confirmation that it had been processed, only that it had been placed. None of the links in the email worked. No where on the site can you find a phone number. The only thing that worked was live chat. I asked for an update on my order five days ago, they said it was still being processed. They would not address the fact that none of the links to my order work. They said it would be expedited and I'd get an e-mail soon. I didn't so contacted them again tonight. They have been too busy to process my order. I asked for a full refund. They said okay and sent me an e-mail saying it was my fault for not providing shipping information that that they would send a credit to my jollychic account. None of the links in this email worked either. They had my shipping information that was a lie. I told Wendy, that was not acceptable that she would need to credit my bank account and send an email saying truthfully that it was their fault for not processing my order. She kept saying don't worry you will get your money in eight to ten days. I asked to speak to her manager, she said I could not the manager was in a meeting. I said get your manager out of the meeting. Finally I got a Kenzie who agreed to send me an email saying they had cancelled my order do to slow processing and would credit my account, though being in China are saying it could take 15 days! We will see. Just avoid the head ache and order from companies you know and trust here in the US!
Update: I did finally get my refund this past week, then the very next day I received an e-mail saying that they were sorry that they were still processing my order and would ship as soon as possible. Seriously?! They are clueless.