Sean M.

Spent 30 mins on phone, making reservations with Hilton Garden Inns, Ogden UT via GetaRoom.com, in order to secure 2 adjoining rooms.
Reason is, my mom, who was travelling with us has Alzheimer's. I was concerned about her waking confused in the night and getting lost in the hallway. Adjoining rooms with the door open would have allowed a light sleeper like me to awake and be able to assist.

The reservation experience was great! The person at GetARoom.com was actively putting me on hold as she spoke with the hotel staff making sure notes were applied, etc. to ensure I got the rooms I felt I needed.
I used GetAROom and chose the Hotel I chose, even though it was considerably farther from family we were visiting, because of the sense of confidence I had that my mom would be would be safer.

Needless to say - when we arrived the hotel had given away the adjoining room... NO NOTES... NO NOTHING... and above all - "nothing we can do"!

Of course, when I called customer service, I got "escalated" and all sorts of special handling with a commitment to "call me back with a solution" within 10 minutes.

An hour later, I call them back, going through the whole phone process again, only this time the rep knows nothing about the escalation!

There was no escalation process!
There was no attempt to deal with my botched reservation!
This place is a scam!

Needless to say, GetARoom.com refused to take any responsibility. And, get this, they supposedly "lost the recording" of the original call!