Sean K.

Don't buy anything from this company. I purchased a ring (size 5) on November 29,2010 as a Christmas gift for my girlfriend. 2 weeks had gone by and I still had not received any shipping information. I called the company, and the customer service rep had no idea what the problem was. I was told that a message would be put into the warehouse, and he would call me back the following day. The following day, no call back. I called again 2 days later and spoke to another rep. I was told that they did not have a size 5 in stock, but they would take a size 6 and resize it for me down to a 5 and send it out promptly. I complained that they should not be advertising things on their website that they don't actually have in stock, and of course was given the runaround.

A few days later, I see shipping information for the alleged size 6 that they resized for me. The shipping information then disappeared the next day. So I called again. This was a week before Christmas now. I was told that they don't know what happened to the package that had the resized ring, which is why the shipping information disappeared. It was "lost". How does this happen? Oh keep reading, it gets better.

I tell this rep that I don't care what they have to do, but they better get me a ring by that Monday morning. And I was firm that the company is to pay for overnight shipping to guarantee that I get it by that Monday morning. The rep tried to argue with the overnight shipping, to which I responded to talk to a supervisor and make it happen. They finally agreed to send me a size 5.5 ring, overnighted. In this case, I needed to resize the ring down to a 5 myself. This is 3 days before Christmas now.

Miraculously, I was able to get the ring resized in time to give the ring to my girlfriend on Christmas Eve. I spent $50 of my own money to resize the ring because of this company's inefficiencies. So of course, when I call customer service again to request reimbursement for the $50, I was told the most they can give me is $15. Unbelievable. 4 weeks of hell with this company. NEVER AGAIN.

Folks, be wise and take my advice. Stay far away from MyJewelryBox.com. Lousy bunch of scam artists and useless customer service.