I've been selling on Etsy for about 2 and a half years now, and I really have no complaints. Yeah, they recently changed their policies so they could ignore resellers, their forums are a bit draconian and their fees are kind of steep, but it's been a great experience for me. If YOU offer good customer service and follow their guidelines, Etsy will be kind to you. And if you're a shopper, just know that you are usually working with individuals, not corporations, so service will be different than what you're used to--perhaps slower, definitely more handmade. But if you work with the right people, you can get some great custom items. And they offer great shipping discounts! I love Etsy.
Hi S E.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.