Scruffy C.

Lost delivery; FedEx acknowledges; gave Woot FedEx contact info; off-shore DinashKumar tells me it is my fault FedEx lost package.

I explained in detail in first message to Woot's non-existent customer service that FedEx Ground had acknowledged the package was shown as delivered but the driver admitted that he had not delivered it to us and could not explain where it was. I even gave Woot the name, telephone number, and location of the FedEx Ground Supervisor, which fake-name customer service Dinesh Kumar CLEARLY IGNORED. This is going in to a BBB complaint right now and is going to be published to show the absolute lack of courtesy and total lack of intelligence on the part of the fools that Woot hires! Next time Woot should read the bloody message first before sending an inane response!

AGAIN: FedEx contact: [redacted], Manager, FedEx Ground [redacted] MA xxxxxx, tel. 508-xxx-xxxx

I am also filing a complaint to Bank of America to reverse the charges on the credit
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From: Woot.Com [mailto:*******@woot.com]
Sent: Sunday, September 07,2014 1:37 PM
To: *******@major-university.edu
Subject: A message from Woot Customer Service

Hello,

Thank you for taking the time to email us. We appreciate your concerns as well as your business.

Tracking shows it was delivered. As a precaution, please check with your neighbors to see if they received the package in error.

Please let us know if you still did not receive the item or if we can assist you further.

Regards,
Dinesh Kumar N.
Woot Member Services